Your Statutory rights are not affected by any of the following store policies.
Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
If you are not satisfied with your goods return them to us within 7 days of the delivery date, together with the original packaging in Saleable Condition and we will either exchange the item or give you a full refund. Goods that are received damaged must be reported to us within 24 hours. This is a stipulation of the insurance cover in place with our carrier, Royal Mail. We will either exchange them or provide a full refund. Unless the item is faulty, we are not responsible for return postage or for returned goods that fail to arrive. We suggest you send returned goods via registered mail to ensure you have proof of dispatch.This does not affect your statutory rights as a customer.
Delivery Information
Delivery charges.
We endeavour to dispatch all orders within 1 - 3 days by Royal Mail First Class Post, please allow up to 7 working days for delivery.
Postage:
UK Mainland-£3.99
Within the EU-£10.00
Rest of the World £15.00
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
